Your controls

Keep play a pastime at Luckystart Casino

Play only from 18+, and deposit limits, loss limits, session reminders, self-exclusion and reality checks sit in every Luckystart account.

Set a limit

Gaming Control Board Curaçao OGL/2013/1113/570, audited by iTech Labs, GLI, and QUINEL.

Checking the basics

Fewer surprises, more control

Use this when you want the key facts in one glance before you decide anything.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2013/1113/570

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Control panel

Where are the limits in my account?

This is the part that settles which controls your account already carries and when each one helps.

Capping what goes in?

A deposit limit caps how much you can put in over a period you choose. Switch it on before your first session, while the week still looks the way you planned it.

The night that ran long

A loss limit stops the session once your net losses reach the ceiling you set. Set one if a losing run has ever carried you past where you meant to stop.

A nudge at the right time

Session time reminders nudge you after the stretch of play you chose. Turn them on if you lose track of the clock once the games are open on screen.

A firmer kind of break

Self-exclusion closes your access to this casino for a break you decide. Choose it when a pause needs to be firmer than a limit you could change.

Before the screen, after the screen

Reality checks show your time and spend while you play, so the session stays visible. Switch them on when you would rather see the numbers as they happen.

Setting one now

Put your limit in place before you play

It takes a few minutes, and nothing changes on the page except saying what you want.

A glance at your profile

Sign in and open your account area, then check your name and date of birth are correct. A limit attaches to the verified account, not to a session.

Where do the controls live?

Look for the responsible gambling section inside your account. It holds every control in one place, so you do not have to hunt through menus.

Choose your ceiling

Pick the ceiling you want: money in, net loss, or time on screen. Choose from how you want to play, not from the last night's result.

The setting saved

Confirm the setting and read the summary line to check the figure is right. Then close the page and play the way you planned.

The evening play stops feeling like fun

Take a short time-out. Late one evening, you may want the screen to go quiet without shutting anything down. The time-out sits in your account settings: choose it, set the hours or days, and play stops until that stretch passes. Nothing else about the account changes.

Ready to stop completely? One morning the breaks may stop being enough. Self-exclusion closes your access for up to two years, cannot be lifted early, and starts from your account settings, so from then on you cannot deposit or play here.

The search that finds nothing. One afternoon you may look for a national list of excluded players and find none. New Zealand has no national self-exclusion register, so the account is where you set your own exclusion, in the same settings as the limits. The free helpline can take it further.

After a hard night

Who will talk it through with you?

By the end, you will know three places that answer, all free and all confidential.

Gambling Helpline Aotearoa

Whatever hour you ring, someone answers, free of charge and in confidence. Players and relatives can bring worry, money or a plan to stop. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

On a weekday, free counselling, peer support and cultural support are open to you and your family at 18 clinics nationwide. You can ring or text them. pgf.nz

Safer Gambling Aotearoa

Any evening, Health New Zealand's information site is there for people who gamble and their families: signs of harm, plain tips and a finder for local support. safergambling.org.nz

Keep the under-18s out of your account

Details checked twice. At sign-up the details are matched against identity documents, and the same documents come back into view before the first withdrawal leaves. Nobody under 18 reaches the games in between.

Blocked for the child, unchanged for you. Gambling sites can be filtered from a shared phone or laptop with blocking software installed as a device setting, not inside the casino. The barrier sits between the child and every betting page at once.

Say what you noticed, then call. Late one evening you may spot money leaving an account for bets, and a calm sentence about that matters more than an accusation. Gambling Helpline Aotearoa, on 0800 654 655, advises relatives as well, day or night.

Honesty about what play costs you

Late in a session, these signs are easier to see than to admit. Spotting them early keeps a bad week from stretching on, and the first move is a limit or a pause, set before the next deposit.

Read these slowly; recognising one is reason enough to act.

Chasing a loss with a bigger deposit
Checking results before you get out of bed
Hiding how much you play from family
Borrowing money to keep the session going
Feeling flat when you are not playing
Saying you will stop after one more round
Spending money set aside for bills

Mid-game doubts

Limits, breaks and closing up

For the evening when the rules you set no longer feel like enough.

Can I end a self-exclusion early once it starts?+

No. A self-exclusion covers the whole period you picked when you set it, and it holds until that period finishes. There is nothing on our side to shorten it, so choose the length with that in mind. Your account stays shut for play until the period ends.

Are the same limit tools there on my phone?+

Yes. Log in through the mobile site and the account section opens with the same deposit limits, loss limits and session reminders you see on a laptop. Nothing is trimmed down for the small screen. Changes you set on the phone carry across to every other device you use.

Who can help if someone at home gambles too much?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, any hour, on 0800 654 655, and you can free text 8006. The Problem Gambling Foundation offers free counselling and cultural support, with clinics around the country. Reaching out on someone's behalf is allowed and quietly done.

Can I close my account and be done with it?+

Yes. Write to [email protected] from your registered email address and ask for the account to be closed, and our support team takes it from there. Closing is separate from self-exclusion, so say which one you want.

Why do you need my age before I can play?+

This site is for adults of 18 and over, and identity and age are checked before an account goes live. The check exists to keep people under that age out of the games. Once it clears, your account opens and the limits you set apply as normal.