Three checks, one file

Send your documents to Luckystart Casino and unlock your cash

Every licensed casino must confirm who you are, and our check on documents takes about 53 hours from the moment your file is complete.

Start verification

Gaming Control Board Curaçao OGL/2013/1113/570, audited by iTech Labs, GLI, and QUINEL.

Quick read

Before the check and after it: what changes

Nothing here is personal: the same six answers apply to every player who opens this page.

Who checks

Luckystart Casino N.V.

Licensed by

Gaming Control Board Curaçao, OGL/2013/1113/570

Time needed

53 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

How it runs

A blurred photo now costs you a day later

Use this once your account page shows the document request and the payout sits on hold.

Where does the list live?

Open your account menu and look for the verification area; a badge there shows whether a step is still outstanding. Read the list before you reach for your phone camera.

Four corners in frame

Photograph your identity document flat on a table in daylight, all four corners inside the frame, no glare across the face. A scanned copy works just as well as a photo.

Middle digits hidden

Show the card or wallet you paid with, with the middle digits hidden if you prefer. The name on it should match the name on your identity document exactly.

How long until I hear back?

Watch your inbox for the outcome; the team replies to e-mail within four hours and finishes a full review in roughly 53 hours. If a page is unreadable, they simply ask for that one page again.

Fast first pass

Match each paper to its purpose

This table settles which page answers which question, so you send only what is asked for.

Proof of identity

ConfirmsYour name, face and date of birth

Must showAll four corners, photo clear, no glare

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name, your address, dated recently

Payment method confirmation

ConfirmsThe card or wallet you deposited with

Must showCardholder name, first and last digits

Why did the same page come back?

What sits in your drawer. By the time your bill reaches us, the date on it may already be too old to prove your address. Pull a newer bill from your provider's app Choose a different utility in your own name

The corner you cropped out. The moment a corner is trimmed, our reviewers cannot see the full page and the file fails. Upload the untouched photo straight from your gallery Do not trim the margins or the header

Name and address mismatch. At the first comparison, a nickname on your profile against a full name on the bill stops the check. Match your profile spelling to the document Add the missing address line before you resend

Show the trail behind your deposits

Our licence OGL/2013/1113/570 from the Gaming Control Board Curaçao obliges Luckystart Casino to know where a player's money comes from. This is a condition of the licence and a routine AML step, never a hint that you did something wrong.

At this stage, any of these papers may be requested to complete the picture.

Recent payslips from your employer
A bank statement showing the deposits
A tax summary for the year
Proof of a pension or benefit
Sale paperwork for a large asset

Check timing

Know when the ask is coming

Midway through a cashout, this block tells you why the request landed now.

The first cashout

On the first cashout, your identity is confirmed with proof of identity, proof of address and payment method confirmation, so the money reaches the right person.

The address that differs

Once a spelling or a street differs between profile and papers, the file reopens and a fresh copy of that document is requested.

Prove the new figure fits

When you ask for a higher deposit limit, the bigger figure has to be affordable, so recent income papers are reviewed first.

Expect a funds question

At a deposit or cashout far above your usual pattern, we look at the source of the funds, which keeps the account within licence rules.

What it unlocks

While your file is with the checks team

Straight answers, in our usual plain wording, held to a licence from Curaçao.

What happens if my name changed since the ID was issued?+

Send the proof of identity that carries your name today, and add any marriage or deed certificate that links the two names. Our checks team matches both to your account before anything is approved. Nothing else is needed from you.

Can I upload my documents straight from my phone?+

Yes, a photo taken with your phone camera is fine for every upload. Set the phone flat, use daylight, and keep the whole page inside the frame with no finger over a corner. Blurred or angled shots are the most common reason a file bounces back.

Are the documents I send kept secure?+

Your files travel over 128-bit SSL encryption to a restricted folder that only the verification team can open. The encryption covers the whole upload, from your handset to our system. Address privacy questions to [email protected] at any hour.

Which regulator and licence number sit behind the checks?+

The requirement comes from our licence OGL/2013/1113/570, held by Luckystart Casino N.V. and issued by the Gaming Control Board Curaçao. That board expects every player to be matched to a real person before money leaves the account. The same rule applies to all Curaçao licensees.

Will I have to send the same documents again later?+

Usually not, because an approved file stays on record. We ask again only when a document passes its expiry, or when your details change. A short refresh then takes far less time than the first review.

Does the check have to wait until my first withdrawal?+

No, we can ask at registration or at your first deposit, and often do. The licence sets only the outer limit, which is your first withdrawal. Getting it done early keeps that first payout moving.