Support sits at the desk 24 hours a day, 7 days a week, so you can reach a person by chat, e-mail or phone from New Zealand.
This block settles which line to open first, how fast each one answers and what suits your question.
This block removes the worry that a New Zealand player is talking to a desk in another time zone.
Gambling harm is bigger than any single session, so New Zealand keeps three independent organisations for it: the Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme. Each works apart from Luckystart Casino and answers you directly.
Problem Gambling Foundation of New Zealand. Counselling and face-to-face support for anyone worried about their own play or someone else's.
Gambling Helpline New Zealand. A confidential line for a first conversation, day or night, with trained staff on hand.
Multi-Venue Exclusion Programme. Helps you step away from selected venues in your area through a single agreed arrangement.
MoreThis block settles which address takes your question so it skips the wrong desk and lands with the team that handles it.
Sorting these five things out first means support spends its time on your answer, not on questions.
One clear table answers the usual worry about who is really running the games.
Use this when a first answer left you without the outcome you hoped for.
Reading these six answers will tell you where each request goes and what to expect.
This block settles how long you may wait before anyone replies to you.
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